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Job Opportunities

We welcome and encourage persons of all races, gender identities, sexual orientations, religions, abilities, socio-economic status and ethnicities to apply. Interested applicants can fill out our online application below or email to obtain an application. The Haven Shelter & Services, Inc. is EOE.

Currently Hiring

Part-Time Crisis and Support Services Coordinator

Goal: This position is responsible for responding to the 24-Hour Crisis Hotline, providing supportive services to Shelter Residents and supporting the daily operation of the Shelter Facility.

Team: This position is a part of the Shelter Team.

Supervisor: This position reports to and is directly supervised by the Housing and Shelter Manager.

Position Type: Part Time (24hrs/per week)

                         Hours include evenings, overnights, and weekends

Compensation: $14/hour


Qualifications: Ability to effectively communicate both orally and in writing. Ability to actively listen and respond to individuals in crisis. Basic computer knowledge that includes the ability to perform accurate data entry. Good organizational skills and experience with or a basic understanding of sexual and intimate partner violence. A willingness/ability to interact with a diverse population in a culturally relevant manner. Because this position provides 24-hour services, a qualified applicant must be available to work a schedule that includes nights and weekends. Must have valid License to drive in the State of Virginia and a good driving record.​


Duties include but are not limited to:

  • Responding to the 24-hour Confidential Crisis Hotline by providing trauma informed crisis intervention and support, information and referrals to callers and ensuring that the hotline is answered during your shift;

  • Providing Trauma Informed Support and Intervention services to Shelter Residents as needed;

  • Supporting Shelter Residents with maintaining Shelter Guidelines in a trauma Informed manner;

  • Coordinating Shelter Screening appointments;

  • Documentation of all Services provided in Vadata;

  • Accurate completion of Brief Intake process and provide Shelter Orientation to new Residents;

  • Maintain current Resident Files and ensure the confidentiality of all Resident Information;

  • Respond to the health and safety needs of Shelter Residents in a timely manner;

  • Provide scheduled transportation to designated locations and other transportation as requested by Crisis and Support Services Program Managers;

  • Assisting the rest of the shelter team in daily shelter maintenance and assuring that the kitchen and dining areas and the Sanctuary Room are safe and clean.

  • Assisting the rest of the shelter team in coordinating in-kind donations for the shelter; picking donations up from the Administrative office, sorting, marking when necessary, and storing appropriately.

  • Participate in staff meetings;

  • Participate in a minimum of 20 hours in- service or job-related training annually; and

  • Other duties as assigned by the Crisis and Support Services Program Managers or On-Call staff.

Part-Time Thrift Shop Manager

Goal: Oversee the daily operations of The Haven's Thrift Shop and working to maintain the shop's integrity and customer satisfaction while maximizing store sales

Team: This position is a part of the Haven's Thrift Shop Team.

Supervisor: This position reports to and is directly supervised by the Office Manager.

Position Type: At least 30 hours; including weekdays and weekends

Compensation: $16/hour


Required Qualifications (A qualified candidate for this position would): 

  • Have a basic understanding of The Haven and sexual and intimate partner violence

  • Be a self-starter, creative, organized, and committed to excellence

  • Have a high school diploma or equivalent

  • Have experience in retail and/or Thrift Store management and effective customer interaction skills 

  • Have experience in personnel and volunteer management 

  • Ability to assist in maintaining the Thrift Store environment with or without reasonable accommodation 

  • Have a willingness and ability to interact with a diverse population in a positive and culturally relevant manner 

  • Have the ability to communicate clearly and effectively both orally and in writing 

  • Ability to learn and utilize Canva, Wix, Microsoft Office Programs, Google email and Google Drive 

  • Ability to use social media and online sales programs to promote the Thrift Store and merchandise sales 

  • Be self-directed and able to work independently with little direct supervision and to be able to work cooperatively as part of a team 

  • Ability to reconcile daily receipts

  • Ability to organize and prioritize multiple projects and meet deadlines in a time-sensitive environment

  • Able to push/pull/lift up to 50 lbs, bend, stretch, kneel, reach, walk, and stand for periods of time

  • Have a driver's license valid in the state of Virginia, a good driving record, and insurance (when transporting donations to storage facilities)

Sales and Inventory Management Duties (Include but are not limited to):

  • Receive and process donations

  • Maintain Thrift Store integrity by regularly cleaning the store, promoting store safety, sizing and sorting merchandise according to store plan, seasonal sale, and/or promotions

  • Organize and sort donations in an efficient and timely manner

  • Balance cash register 

  • Complete opening and closing procedures efficiently

  • Provide excellent customer service 

  • Protect agency assets and physical inventory by enforcing agency procedures

  • Manage cash and make daily bank deposits

  • Manage credit card sales and daily processing accurately

  • Manage the maintenance of the store displays and recovery of store in all departments 


Management Duties (Include but are not limited to): 

  • Develop and implement written procedures for store operations, including opening and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed

  • Maintains adherence to all agency policies and procedures

  • Provide leadership, motivation, and support for Thrift Store employees and volunteers This includes identifying staffing needs, training staff and volunteers, and creating effective work schedules

  • Supervise the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include: sorting, hanging, tagging, steaming, pricing, displaying and disposing of donated items

  • Coordinate and participate in the hiring, supervision, and evaluation of staff

  • Work with and support the efforts of the Resource Development Director to utilize volunteers, including submitting quarterly volunteer hours in a timely manner and creating a welcoming and supportive environment for volunteers

  • Conduct regularly scheduled communication with staff and volunteers to provide direction, guidance, oversight and corrective action, as needed and according to agency policy.

  • Coordinate partnerships within the community to offset excess donations

  • Assist in hosting staff meetings as needed to share information and engage in team building

  • Provide timely direction and written and verbal feedback to staff and volunteers

  • Promote excellent customer service among all staff and volunteers 

  • Promote the mission of the agency at the Thrift Store

  • Maintain confidentiality regarding all personnel matters

  • Maintain and increase knowledge of resale, thrift, consignment and retail trends through regular reading (email list serves, publications) and participation in webinars, staff meetings, and periodic offsite training


Marketing Duties (Include but are not limited to):

  • Analyze sales and current inventory in order to provide projections and recommendations to retain customers and increase sales

  • Assist in implementing daily, weekly and monthly store promotions with assistance from store staff and volunteers

  • Research product value determinations for both in-store and online sales

  • Assist in the development and implementation of marketing campaigns, including social media and store website

Other Duties (Include but are not limited to):

  • Create merchandise plans that maintain the "boutique" concept of the store 

  • Work with the Executive Director, Office Manager and Development Team Staff to prepare marketing materials 

  • Manage the official Facebook page for Shoppe for Haven's Sake and other media outlets 

  • Select, process and upload merchandise for the on-line shop and manage on-line sales 

  • Maintain positive and productive relationships with customers, donors, other staff, and volunteers 

  • Check and respond to emails daily

  • Maintain confidentiality in regard to individuals receiving services from The Haven

  • Participate in Haven Board and Committee Meetings as requested 

  • Other Duties as assigned by the supervisor 

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