Part-Time Crisis and Support Services Coordinator

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Goal: This position is responsible for responding to the 24-Hour Crisis Hotline, providing supportive services to Shelter Residents and supporting the daily operation of the Shelter Facility.

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Team: This position is a part of the Shelter Team.

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Supervisor: This position reports to and is directly supervised by the Housing and Shelter Manager.

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Position Type: Part Time (24hrs/per week)

                         Hours include evenings, overnights, and weekends

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Compensation: $14/hour

 

Qualifications: Ability to effectively communicate both orally and in writing. Ability to actively listen and respond to individuals in crisis. Basic computer knowledge that includes the ability to perform accurate data entry. Good organizational skills and experience with or a basic understanding of sexual and intimate partner violence. A willingness/ability to interact with a diverse population in a culturally relevant manner. Because this position provides 24-hour services, a qualified applicant must be available to work a schedule that includes nights and weekends. Must have valid License to drive in the State of Virginia and a good driving record.​

 

Duties include but are not limited to:

• Responding to the 24-hour Confidential Crisis Hotline by providing trauma informed crisis intervention and support, information and referrals to callers and ensuring that the hotline is answered during your shift;

• Providing Trauma Informed Support and Intervention services to Shelter Residents as needed;

• Supporting Shelter Residents with maintaining Shelter Guidelines in a trauma Informed manner;

• Coordinating Shelter Screening appointments;

• Documentation of all Services provided in Vadata;

• Accurate completion of Brief Intake process and provide Shelter Orientation to new Residents;

• Maintain current Resident Files and ensure the confidentiality of all Resident Information;

• Respond to the health and safety needs of Shelter Residents in a timely manner;

• Provide scheduled transportation to designated locations and other transportation as requested by Crisis and Support Services Program Managers;

• Assisting the rest of the shelter team in daily shelter maintenance and assuring that the kitchen and dining areas and the Sanctuary Room are safe and clean.

• Assisting the rest of the shelter team in coordinating in-kind donations for the shelter; picking donations up from the Administrative office, sorting, marking when necessary, and storing appropriately.

• Participate in staff meetings;

• Participate in a minimum of 20 hours in- service or job-related training annually; and

• Other duties as assigned by the Crisis and Support Services Program Managers or On-Call staff.