We welcome and encourage persons of all races, gender identities, sexual orientations, religions, abilities, socio-economic status and ethnicities to apply. Interested applicants can fill out our online application below or email
lynn.sharpe@havenshelter.org to obtain an application. The Haven Shelter & Services, Inc. is EOE.

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We are currently hiring for:

 

Crisis and Support Services Coordinator (CSSC) - PT (evenings and weekends)

Pay: $16/hour

 

Goal:
To provide direct, trauma-informed support services to program participants, respond to the 24-hour crisis hotline, and assist with the daily operations of the shelter facility.

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Team:
This position is a member of The Haven’s Shelter Team.

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Supervisor:
This position reports directly to the Child and Family Resilience Coordinator/Shelter Supervisor.​

 

Qualifications:
A qualified candidate for this role will:

• Demonstrate the ability and willingness to work with a diverse population in a culturally responsive manner.

• Communicate clearly and effectively, both orally and in writing.

• Exhibit active listening and crisis-response skills.

• Possess basic computer skills, including accurate data entry.

• Show strong organizational abilities.

• Have a foundational understanding of sexual and intimate partner violence and stalking.

• Hold a valid Virginia driver’s license and maintain a good driving record. 

 

Duties and Responsibilities:

Direct Services:
Provide trauma-informed, culturally relevant services to survivors of intimate partner violence, sexual violence, and/or stalking, including:

• Collaborate with the Support Coordinator to assist program participants in achieving self-identified goals.

• Providing support services to program participants.

• Support program participants in adhering to shelter guidelines in a trauma-informed and respectful manner.

• Providing or arranging transportation for program participants when needed and safe to do so.

• Complete participant intake processes, including brief assessments and shelter orientation.

 

Hotline Support:

• Respond to the 24-hour confidential crisis hotline, providing trauma-informed crisis intervention, emotional support, information, and referrals.

• Ensure the hotline is promptly answered during assigned shifts.

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Shelter Operations:

• Assist with the daily maintenance and upkeep of the shelter facility.

• Support the organization and management of in-kind donations.

• Respond promptly to health and safety concerns observed or raised by program participants.

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Administration and Team Participation:

• Attend and contribute to staff meetings.

• Complete a minimum of 20 hours of in-service or job-related training annually.

• Perform other duties as assigned by the Supervisor or on-call staff.

• Maintain accurate, up-to-date participant records in VADATA while ensuring confidentiality.

• Document all services and interactions accurately and in a timely manner.