We welcome and encourage persons of all races, gender identities, sexual orientations, religions, abilities, socio-economic status and ethnicities to apply. The Haven Shelter & Services, Inc. is Equal Opportunity Employer.​​

 

Job Description:  Thrift Store Associate - PT

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Goal:
Support The Haven's Thrift Store by enhancing customer experience, driving sales, and ensuring profitability while upholding the store's mission and maintaining a welcoming, organized environment.

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Team:
This position is a member of The Haven’s Thrift Store Team.

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Supervisor:
This position reports directly to the Thrift Store Manager.

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Qualifications:
A qualified candidate for this role will:

• Hold a high school diploma or equivalent.

• Have experience in retail and/or thrift store sales and effective customer service.

• Demonstrate effective interaction with personnel and volunteers.

• Exhibit qualities such as self-motivation, creativity, resourcefulness, organization, attention to detail, and a commitment to excellence.

• Be proficient in cash and credit card handling, ensuring accurate daily processing and reconciliation.

• Be physically capable of lifting up to 50 lbs., as well as standing, walking, bending, and other physical activities required for store operations.

• Maintain confidentiality regarding customers using vouchers or individuals disclosing their history with The Haven.

 

Duties and Responsibilities:

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1. Sales and Customer Service:

• Provide exceptional customer service to ensure a positive shopping experience.

• Promote excellent customer service practices among all staff and volunteers.

• Accurately process cash and credit card transactions, including balancing the cash register and preparing daily deposits and reports.

 

2. Store Operations:

• Receive, sort, and process donations in an efficient and timely manner.

• Maintain a clean, safe, and organized store environment.

• Ensure merchandise is properly sized, sorted, and displayed according to store plans, seasonal sales, or promotional events.

• Complete opening and closing procedures accurately and efficiently.

 

3. Volunteer and Team Collaboration:

• Assist in managing and supporting store volunteers to create a welcoming and productive environment.

• Foster positive, collaborative relationships with customers, donors, staff, and volunteers.

 

4. Inventory and Asset Protection:

• Protect store assets, including donations and physical inventory, by following established procedures.

• Organize and maintain store displays, ensuring a tidy and inviting appearance.

 

5. Confidentiality and Professionalism: 

• Safeguard the confidentiality of individuals using vouchers or receiving services from The Haven.

 

6. Other Duties: 

• Perform additional tasks as assigned by the Thrift Shop Manager.

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​Position Type: Part Time (16 hrs)

Pay: $13.75/hr

Job Location: On-site

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If you are interested in this position, please email Lynn Sharpe at lynn.sharpe@havenshelter.org and include “Thrift Store Associate-PT” in the subject line. Please also include a brief description of your work history and relevant work experience.

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​​Job Description: Crisis & Support Services Coordinator - PT

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​Goal:

To provide direct, trauma-informed support services to program participants, respond to the 24-hour crisis

hotline, and assist with the daily operations of the shelter facility.

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Team:

This position is a member of The Haven’s Shelter Team.

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Supervisor:

This position reports directly to the Child and Family Resilience Coordinator/Shelter Supervisor.

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Qualifications:

A qualified candidate for this role will:

• Demonstrate the ability and willingness to work with a diverse population in a culturally responsive manner.

• Communicate clearly and effectively, both orally and in writing.

• Exhibit active listening and crisis-response skills.

• Possess basic computer skills, including accurate data entry.

• Show strong organizational abilities.

• Have a foundational understanding of sexual and intimate partner violence and stalking.

• Hold a valid Virginia driver’s license and maintain a good driving record.

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Duties and Responsibilities:

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1. Direct Services:

Provide trauma-informed, culturally relevant services to survivors of intimate partner violence, sexual violence, and/or stalking, including:

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•  Collaborate with the Support Coordinator to assist program participants in achieving self-identified goals.

•  Providing support services to program participants.

•  Support program participants in adhering to shelter guidelines in a trauma-informed and respectful manner.

•  Providing or arranging transportation for program participants when needed and safe to do so.

•  Complete participant intake processes, including brief assessments and shelter orientation.

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2. Hotline Support:​

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• Respond to the 24-hour confidential crisis hotline, providing trauma-informed crisis intervention, emotional    support, information, and referrals.

• Ensure the hotline is promptly answered during assigned shifts.

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3. Shelter Operations:

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•  Assist with the daily maintenance and upkeep of the shelter facility.

•  Support the organization and management of in-kind donations.

•  Respond promptly to health and safety concerns observed or raised by program participants.​

 

4. Administration and Team Participation:

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•  Attend and contribute to staff meetings.

•  Complete a minimum of 20 hours of in-service or job-related training annually.

•  Perform other duties as assigned by the Supervisor or on-call staff.

•  Maintain accurate, up-to-date participant records in VADATA while ensuring confidentiality.

•  Document all services and interactions accurately and in a timely manner.

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​Position Type: Part Time (16-24/hrs)

Pay: $16/hr

Job Location: On-site

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If you are interested in this position, please email Lynn Sharpe at lynn.sharpe@havenshelter.org and include “Crisis & Support Services Coordinator - PT” in the subject line. Please also include a brief description of your work history and relevant work experience.

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