Job Description: LAP/Hotline Coordinator-PT

 

Job Overview: The Haven is seeking a compassionate, dependable, and trauma-informed LAP/Hotline Coordinator to provide immediate crisis intervention and advocacy services to survivors of intimate partner violence, sexual violence, and stalking during weekend and holiday shifts. This position responds to emergency hotline calls, Lethality Assessment Protocol (LAP) referrals, hospital requests, and other urgent needs throughout The Haven’s five-county service area.

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Pay: $17.00 per hour

Minimum Commitment: Candidates must be available to work a minimum of two 12-hour shifts each month, with shifts scheduled on weekends and holidays based on program needs.

Work Location: In person

 

Responsibilities

• Respond promptly to the 24-hour Lethality Assessment Protocol (LAP) hotline, law enforcement referrals, and other crisis calls by providing immediate crisis intervention, emotional support, information, advocacy, and referrals.

• Provide emergency response to hospitals, law enforcement agencies, shelters, and other community locations as needed and when safe to do so.

• Collaborate with survivors to develop individualized safety plans that prioritize well-being, autonomy, and risk reduction.

• Coordinate emergency shelter placement.

• Provide accurate information regarding survivor rights, protective orders, criminal justice processes, and available community resources to support informed decision-making.

• Accurately document, record, and report all survivor data and services provided in compliance with grant requirements.

 

Qualifications

• Basic understanding of, or willingness to learn about, the dynamics and impact of intimate partner violence, sexual violence, and stalking.

• Strong communication skills, including active listening and clear verbal and written communication.

• Basic computer skills, including familiarity with Google Workspace and willingness to learn data entry systems.

• Ability to work both independently and as part of a collaborative team, with openness to feedback and supervision.

• Hold a valid Virginia driver’s license and maintain a good driving record.

 

If you are passionate about helping survivors, find safety, regain stability, and move forward with dignity and choice, we invite you to bring your skills and heart to The Haven!  

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To Apply: Please email your work history/resume and a statement of interest to lynn.sharpe@havenshelter.org. Please include the position title in the subject line of your email.

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