Job Opportunities
We welcome and encourage persons of all races, gender identities, sexual orientations, religions, abilities, socio-economic status and ethnicities to apply. The Haven Shelter & Services, Inc. is Equal Opportunity Employer.
Job Description: Crisis & Support Services Coordinator - PT
Goal:
To provide direct, trauma-informed support services to program participants, respond to the 24-hour crisis
hotline, and assist with the daily operations of the shelter facility.
Team:
This position is a member of The Haven’s Shelter Team.
Supervisor:
This position reports directly to the Child and Family Resilience Coordinator/Shelter Supervisor.
Qualifications:
A qualified candidate for this role will:
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Demonstrate the ability and willingness to work with a diverse population in a culturally responsive manner.
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Communicate clearly and effectively, both orally and in writing.
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Exhibit active listening and crisis-response skills.
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Possess basic computer skills, including accurate data entry.
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Show strong organizational abilities.
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Have a foundational understanding of sexual and intimate partner violence and stalking.
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Hold a valid Virginia driver’s license and maintain a good driving record.
Duties and Responsibilities:
1. Direct Services:
Provide trauma-informed, culturally relevant services to survivors of intimate partner violence, sexual violence, and/or stalking, including:
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Collaborate with the Support Coordinator to assist program participants in achieving self-identified goals.
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Providing support services to program participants.
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Support program participants in adhering to shelter guidelines in a trauma-informed and respectful manner.
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Providing or arranging transportation for program participants when needed and safe to do so.
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Complete participant intake processes, including brief assessments and shelter orientation.
2. Hotline Support:
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Respond to the 24-hour confidential crisis hotline, providing trauma-informed crisis intervention, emotional support, information, and referrals.
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Ensure the hotline is promptly answered during assigned shifts.
3. Shelter Operations:
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Assist with the daily maintenance and upkeep of the shelter facility.
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Support the organization and management of in-kind donations.
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Respond promptly to health and safety concerns observed or raised by program participants.
4. Administration and Team Participation:
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Attend and contribute to staff meetings.
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Complete a minimum of 20 hours of in-service or job-related training annually.
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Perform other duties as assigned by the Supervisor or on-call staff.
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Maintain accurate, up-to-date participant records in VADATA while ensuring confidentiality.
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Document all services and interactions accurately and in a timely manner.
Position Type: Part Time (16-24/hrs)
Pay: $16/hr
If you are interested in this position, please email Lynn Sharpe at lynn.sharpe@havenshelter.org and include “Crisis & Support Services Coordinator” in the subject line.
Job Description: Court & Community Coordinator
Goal: To deliver direct, trauma-informed services to survivors of intimate partner and sexual violence within The Haven’s five-county service area, represent The Haven in the community, document statistical data, and prepare progress reports for funders.
Team: This position is a member of The Haven’s Advocacy Team.
Supervisor: This position reports directly to the Advocacy Coordinator.
Qualifications:
A qualified candidate for this role will:
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Bachelor’s degree in human services, counseling, or a related field preferred, or an equivalent combination of education, lived experience, or interest in working with survivors of
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intimate partner and sexual violence.
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Basic understanding of, or willingness to learn about, the dynamics and impact of intimate partner violence, sexual violence, and stalking.
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General awareness of, or willingness to learn about, legal options and community resources available to survivors.
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Demonstrate the ability and willingness to work with a diverse population in a culturally responsive manner.
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Strong communication skills, including the ability to listen actively and communicate clearly in both verbal and written formats.
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Interest in developing crisis intervention and problem-solving skills.
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Basic computer skills, including familiarity with Microsoft Office, Google Workspace (email andDrive), and willingness to learn data entry systems.
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Ability to work both independently and as part of a collaborative team, with openness tofeedback and supervision.
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Foundational understanding of trauma-informed practices, or willingness to learn and applythese approaches in daily work.
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Hold a valid Virginia driver’s license and maintain a good driving record.
Duties and Responsibilities:
1. Direct Services:
Provide trauma-informed, survivor-centered, and culturally relevant services to survivors of intimate partner violence, sexual violence, and/or stalking, including:
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Providing accurate information on the civil and criminal legal system, survivor rights, and available gender-based violence legal remedies to support informed decision-making.
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Offering advocacy and court accompaniment for survivors across the five-county service area.
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Providing crisis intervention, advocacy, information, and referrals based on each survivor’s self-identified needs and goals.
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Collaborate with survivors to develop individualized safety plans that prioritize well-being and autonomy.
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Providing or coordinating transportation for program participants when needed and safe to do so, to support access to services and participation in the criminal justice process.
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Participating in on-call duties as outlined by agency protocols.
2. Data, Reporting, and Grant Compliance:
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Accurately document, record, and report all survivor data and services provided incompliance with grant requirements.
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Support the Advocacy Team and Executive Director in achieving program goals and evaluating program effectiveness.
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Prepare and submit timely, accurate grant-funded progress reports as assigned.
3. Community Outreach and Collaboration:
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Engage in outreach, education, and training for community members/organizations, allied professionals, and survivors.
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Build and maintain collaborative relationships with community partners to enhance coordinated responses to survivors.
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Attend and actively participate in community collaboration meetings as needed or assigned.
4. Additional Responsibilities:
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Attend and contribute to staff meetings.
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Complete a minimum of 20 hours of in-service or job-related training annually.
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Perform other duties as assigned by the Advocacy Coordinator or Executive Director.
Position Type: Full Time
Pay: $40,000-$44,000
If you are interested in this position, please email Lynn Sharpe at lynn.sharpe@havenshelter.org and include "Court & Community Coordinator" in the subject line.


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